Frequently Asked Questions

 

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“Kassensturz” test result May 2022

At Rascal + Friends our products are designed for real life use by parents and we are very proud of the results our diapers have received in the field testing. Our diapers are built to handle the realities of everyday wear by crawling and wriggling babies, while also being feather soft and gentle on sensitive skin. We are delighted with the very good result in the “Kassensturz” practical test. While we are disappointed with the unsatisfactory lab test result, we do not believe that this fairly reflects the experience that real parents have when using our diapers.

We use high-quality materials for the inner layers of our diaper which sit against a baby’s skin, including a thicker and softer top layer that provides gentle absorption and keeps skin fresh and dry for up to 12 hours. To increase the performance of our diaper in laboratory testing, we would need to compromise on the softness of the top layer and also our diaper’s ability to keep skin dry over a longer period of time (such as overnight). This would not benefit the families who use our products.

In addition to our positive field test result, we also receive very positive feedback from Swiss families & experts. Our diapers are currently rated 4.9/5* by Swiss parents on Galaxus.ch and we have over 15,000 5-star ratings worldwide.

Organic reviews

Are your diapers chlorine free?

At Rascal + Friends, we are committed to using quality materials and our diapers are made with ECF (Elemental Chlorine Free) pulp. ECF pulp is completely safe for use in diapers and on sensitive skin. To be a suitable diaper material, ECF pulp undergoes a very safe bleaching process with chlorine dioxide, please note chlorine is not ‘added’ to the diaper at any stage. Chlorine Dioxide is a compound that is completely different to chlorine and is quickly converted to harmless salts and water.

Additionally, the ECF process has more environmental advantages than TCF and is recognized as the “best available technology” by the US EPA. You can find more information about this here.

I have noticed small crystals and gel in the diaper. What are these and are they harmful?

The crystals and gel found in your baby’s diaper are super absorbent polymers (SAPs). SAPs are safe and non-toxic materials used to absorb urine and feces in diapers.

When SAPs absorb liquid, they swell and form gel beads. These beads help keep the diaper dry and comfortable for your baby, while also preventing the growth of bacteria that can cause diaper rash.

While you may occasionally see small gel beads on the diaper or on your baby, rest assured that they are non-toxic, non-irritating, and non-sensitizing. SAPs are extensively tested and researched, and are commonly used in products that come into contact with skin or food.

Are your diapers more absorbent than other diaper brands?

We recommend putting them to the test to find out! Our premium diapers are made with unique 3D Core Technology meaning the diaper can absorb up to 15x its weight in liquid! Our diapers are also made with a number of innovative absorbency features and offer up to 12 hours of leak protection to keep your baby dry and comfortable, day + night.

Get advanced absorbency with Rascal + Friends, and learn more about our unique 3D Core Technology here.

How does the diaper absorb 15x its weight in liquid?

The design of our unique 3D Core increases the absorbency area of the diaper, creating more space for liquid to be absorbed. This unique design paired with the premium absorbency materials we use gives our diaper a high liquid absorbency capacity – at least 15x the weight of the weight of the diaper! Perfect for keeping your little human comfy and dry, day + night.

Learn more about our premium diapers, made with unique 3D Core Technology here.

Why do I need 12 hour leak protection? I will change my baby’s diaper more frequently than that.

Our premium diapers are designed to offer up to 12 hour leak protection. You might change their diaper more frequently than this, but you can rest assured that your baby won’t leak through the night, in long car rides, or soak through their diaper. Get advanced absorption with Rascal + Friends premium diapers, made with unique 3D Core Technology.

Is your unique 3D Core Technology diaper a different product?

No, our premium diapers have always been made with a 3D Core and our 3D Core Technology diaper is the same product you know and love! We have just updated this phrase to capture the unique design of our diaper core and explain how our premium diapers can absorb up to 15x their weight in liquid. You can learn more about our premium diapers, made with unique 3D Core Technology here.

What does the 3D Core do?

Rascal + Friends have taken advantage of a new innovation. Our 3D Core is a unique design that can absorb 15x its weight in liquid. It’s wrapped in a premium blend of materials for advanced absorption, trapping moisture within the diaper core so it feels dry on your baby’s skin and helps prevent leaks and skin irritation. Learn more about our unique 3D Core Technology.

Our absorbency channels don’t feature in newborn diapers. This is because of the small volume of liquid produced by younger babies.

What makes Rascal + Friends premium diapers unique?

Rascal + Friends premium diapers was founded after a mum of four boys set out to create a diaper that ticked all the boxes. After testing hundreds of designs, we landed on a diaper that performs exceptionally and is made with unique 3D Core Technology for advanced absorption. Our diapers are also free from nasties (no lotions, latex or fragrance) and deliciously soft on skin.

We’d love for you to put our diapers to the test! Find the right diaper size for your baby.

What’s the difference between your nappy and nappy pants?

Our premium nappy and nappy pants have similar features, but were designed to suit the particular needs of little humans.

For example, our premium nappies are made with a high back waistband and strong grip tabs for a comfy and snug fit. Perfect for your wriggly rascal, who’s not up and running around yet.
On the other hand, our premium nappy pants are made with a stretchy waistband, easy-tear sides and resealable tab to make change-time easier. Perfect for your energetic toddler or when starting to potty train.

Read more about our seriously good nappy features here, and nappy pants here.

Do your wipes contain any nasties?

No nasties, just love! Like all Rascal + Friends products, our sensitive wipes are made with none of the bad stuff and are dermatologically certified by Dermatest for skin friendliness. They do not contain any alcohol, phenoxyethanol, perfume, phthalates, parabens, SLS or lanolin. Read more about our formula ingredients here.

What certifications do your sensitive wipes have?

We’re proudly certified by Dermatest for skin friendliness and are certified vegan and cruelty free by PETA.

Are Rascal + Friends products sustainable?

Happy rascals and a happy planet is top of mind at Rascal + Friends. That’s why our premium baby products use sustainably sourced materials, such as wood fluff pulp, super aborbent material (SAP) and nonwoven fabrics. Our packaging can also be recycled with soft plastics.

Launching our premium eco nappy in 2020 was a huge step in our eco journey. Our premium eco nappy is made with over 57% plant-based materials, seriously good features and compostable packaging. We’re working towards a better future and are committed to providing you more environmentally friendly options. This is just the start of our eco journey!

If you have any suggestions to help us become more sustainable, we’d love to hear from you! Please Contact Us here.

I can’t find any stock of Rascal + Friends diapers, where can I get some?

Unfortunately, we don’t have information on product availability in specific stores. We continue to work closely with our retailers to keep the shelves well stocked with R+F so you never have to go without.

If you have further questions about stock levels, please reach out to our Customer Love team.

How does the Try us Love us guarantee work?

We know it’s nerve-wracking trying a new diaper brand.

So if you don’t love your first pack of Rascal + Friends premium diapers, we’ll happily send you a new size or issue you a full refund within 30 days of purchase.

Find more information here.

Why has my baby’s diaper started to leak at night?

As parents, we know how annoying overnight diaper leaks can be (and that’s before you add in the extra washing!).

There are a number of factors that might be causing your baby’s diaper to leak at night, including the many movements your baby makes, the nature of your baby’s bowel and bladder habits, and the fit of the diaper your baby is wearing. The weight range on each of our packs is a guide only, and often moving to the next size up will help prevent overnight leaks.

That said, we know every baby is different, so we recommend reaching out to our Customer Love team to get their expert advice on the perfect Rascal + Friends fit and how to prevent those sneaky leaks.

Where can I buy Rascal + Friends products?

Find Rascal + Friends online at RedMart by Lazada. We’re proudly available in 21 countries worldwide (with more to come!). Find R+F around the world here.

Where are Rascal + Friends products made?

Designed and developed in New Zealand, Rascal + Friends was the brainchild of a Mom who dreamt of a diaper that ticked all the boxes. To bring you the very best R+F quality you know and love, we source premium raw materials from around the world and assemble our products in China. We do this so Rascal + Friends is affordable, accessible and can take advantage of technological growth and innovations.

Is your packaging recyclable?

Yes! Our polybags can be recycled with soft plastics, and our cartons can be recycled with cardboard.

Do you have sample packs?

We don’t currently have individually packaged samples, but try our convenience packs instead. Depending on size, they come with between 10-24 diapers – the perfect amount to test the diaper in a number of situations.

Our Try us Love us guarantee means that you can shop worry-free. If you purchase your first pack of Rascal + Friends premium diapers and don’t fall in love, we’ll happily provide an exchange or full refund.

Still have questions? Get in touch with our Customer Love team. We’re always here to help!

How do I return my Rascal + Friends products?

If you’re returning product due to change of mind, you’ll need to contact the retailer you purchased from.

For any faults or product issues, please get in touch with our Customer Love team.

If you’re following up about our Try us Love us guarantee, find more information here and follow the steps outlined.

Are your products cruelty free?

Yes! All Rascal + Friends products are proudly certified Vegan and Cruelty Free by PETA. We stand firmly against testing on animals and are proud to offer cruelty free products. We do not use materials from suppliers that test on animals.

Will you be bringing out other products and sizes?

We love hearing your feedback! So if there’s any new Rascal + Friends products or sizes you’d like to see from us, please get in touch

What makes Rascal + Friends diapers different?

We spent years developing what we believe is the best diaper in town. After testing hundreds of designs, we finally landed on the unique Rascal + Friends fit.

Certified by world-leading organizations, our premium diapers are made with seriously good features, feather soft materials and no nasties. They’re safe on sensitive skin, perform exceptionally and are loved by thousands of parents around the world who made the switch to Rascal + Friends.

Learn more about our range of seriously good products.

What does ‘no nasties’ mean?

It’s our simple way of saying that our products are made with none of the bad stuff – they don’t include any harsh chemicals, latex or fragrances.

Instead, we use feather soft materials, water-based inks and are dermatologically certified to be safe and ultra gentle on sensitive skin.

We’re serious, you won’t find any nasty ingredients hidden in our products. No nasties, just love!

Do you have boys and girls diapers?

Rascal + Friends premium diapers and diaper pants are a unisex design. Made with seriously good features to offer up to 12 hour leak protection, catch sneaky leaks and blowouts, and provide maximum comfort for boys and girls.

What are Rascal + Friends premium diapers made from?

We source premium materials from around the world. Our premium diapers and diaper pants are predominantly made of fluff pulp, super absorbent material (SAP), polypropylene non-woven fabrics, polyethylene film, together with some fastening and elastic materials. All materials undergo a stringent product safety assessment and are manufactured under strict guidelines.

What certifications do Rascal + Friends have?

We are proudly:

BioChecked Non Glyphosate Certified

Dermatest Guaranteed

OEKO-TEX Standard 100 Certified

Certified by PETA as cruelty free and vegan

What sizes are Rascal + Friends diapers available in?

Our premium diapers range from sizes NB-L and our diaper pants are available from sizes M-XXL.
Find the right fit for your rascal with our Size Guide, or use our handy Diaper Calculator to estimate how many diapers you might need.

What diaper size is right for my baby?

Use our size guide and diaper size calculator to find the right size for your baby, and an estimate of how many diapers they’ll use per day.

How should a Rascal + Friends diaper fit?

Our diapers may fit a little bit different from other leading brands you’ve used before – that’s all part of our unique Rascal + Friends design! Here are some tips to fitting our diaper:

Our high back waistband is designed to sit a little higher on your little one’s back. This provides extra protection against sneaky leaks and blowouts.

Our strong grip tabs are designed to sit comfortably at the hips, rather than the closer to the belly button.

Our soft leg cuffs should be untucked when the diaper is fitted. This helps prevent any sneaky leaks escaping.

Unsure if you’ve got the right fit? Check out our online size guide, or contact our Customer Love team. We’re always here to help!

Are Rascal + Friends diapers suitable for overnight use?

Absolutely! Made with unique 3D Core Technology, our premium diapers are made to last overnight, keep blowouts contained and can absorb 15x their weight in liquid.* Engineered with innovative absorbency features, such as our liquid dispersion layer, dual tissue-wrapped core, double leak guards and breathable outer-layer, we’ve got you covered for up to 12 hour leak protection, day + night.

Say goodbye to leaking diapers, soiled outfits and changing your baby’s sheets every morning. Get advanced absorption with Rascal + Friends.

*Based on diaper weight and total absorbing capacity.

How do I know when to change my baby’s diaper?

Our premium diapers have a wetness indicator (on the centre line of the diaper) that changes colour from yellow to blue when the diaper is full and should be changed.

Do your diapers have a wetness indicator?

Yes! We now have wetness indicators across all sizes of our premium diapers, which will turn from yellow to blue when the diaper is ready to be changed.

What does 3D Core Technology mean?

3D Core Technology is how we describe our unique diaper core design. For you, using our premium diapers made with 3D Core Technology means saying goodbye to leaking diapers, soiled outfits and changing your baby’s sheets every morning. Get advanced absorption with Rascal + Friends!

Learn more about our innovative diaper absorbency features.

Do your diapers contain Glyphosate?

Rascal + Friends premium diapers and diaper pants do not contain Glyphosate. In fact, our diaper was the first in the world to have the BioChecked Non Glyphosate certification.

Why has my baby’s diaper started to leak?

Every baby is different, so there are various reasons why leaks may occur. The weight range of our diapers and diaper pants are a guide only, and often moving to the next size up will stop leakage issues. Other factors that can cause leaks can include the many movements your baby makes everyday, the nature of your baby’s bowel and bladder habits and the way in which the diaper is fits your little one.

We know how annoying sneaky leaks can be, so if you’re still having issues, reach out to our friendly Customer Love team. We’re always here to help!

Why does my baby’s diaper smell when full?

We don’t use any nasty chemical fragrance or lotions to mask the urine smell.

Our diapers do have a breathable backsheet to draw moisture away from your baby’s skin to keep them dry.

When should I move from diapers to diaper pants?

There’s no right or wrong time to move from our traditional diapers to our diaper pants. In fact, some parents choose our diaper pants for their pull-up style, stretchy waistband and easy-tear sides.

While our premium diaper pants are great for potty training, they’re also a great alternative for little humans who won’t lay still during change-time. Made with similar features but a slightly different size range, learn more about our range of seriously good products here, and find the right size for your rascal.

What is the blue tab on the back of your diaper pants?

The blue tab on the back of our diaper pants is a handy resealable tab for when you dispose of the diaper. Simply remove the diaper, roll it up, unstick the blue tab and wrap it around the diaper to seal. It makes for quick and easy changes on-the-go!

What side is the front of the diaper?

The Rascal + Friends logo indicates the front side of our diapers and diaper pants. It should sit face-up when you’re changing. 

How do I remove diaper pants?

Our diaper pants have easy-tear sides so you can simply pull apart the side seam, remove, roll and reseal the diaper pant before disposal.

Are your products safe on sensitive skin?

All Rascal + Friends products are made with no nasties, just love. It’s our simple way of saying that our products are made with none of the bad stuff – they don’t include any harsh chemicals, latex, lotions or fragrances, and are certified by world-leading organisations to be safe on sensitive skin. We are proudly:

BioChecked Non Glyphosate Certified

Dermatest Guaranteed

OKEO-TEX Standard 100 Certified

Certified by PETA as cruelty free and vegan

We use feather soft materials, water-based inks and are dermatologically certified to be safe and ultra gentle on sensitive skin. We’re serious, you won’t find any nasty ingredients hidden in our products!

What type of ink do you use?

We use water-based inks to print on our premium diapers. Water-based inks are safer for your little one and the planet than traditional oil-based inks. Meaning our signature R+F design doesn’t just look better, it is better!

Are your diapers dermatologically tested?

Yes! Rascal + Friends premium diapers, diaper pants are proudly certified by Dermatest

Lead by Dr. Voss laboratories in Germany, Dermatest is an independent dermatological testing program dedicated to the research and evaluation of allergens and skin reactions.

The Dermatest seal certifies that our products are free from contact skin allergens and reactors.

What are Rascal + Friends sensitive wipes made from?

Our sensitive wipes are made of 50% plant-based and 50% polyester materials to make them thick, durable and soft. Made with a 99% natural formula* and extracts of chamomile, aloe and pomegranate to hydrate and soothe skin.

Our formula ingredients include: Aqua (water), Glycerin, Sodium Citrate, Punica Granatum Fruit (Pomegranate) Extract, Citric Acid, Aloe Barbadensis Leaf Juice, Polyglyceryl-4 Caprate, Chamomilla (Chamomile) Recutita Flower Extract, Gluconolactone & Sodium Benzoate. Read more about our ingredient functions here.

*Approximately 0.2% is a touch of gentle preservative to stop any bad stuff growing!

Are your wipes safe on sensitive skin?

All Rascal + Friends products are made with no nasties, just love. It’s our simple way of saying that our products are made with none of the bad stuff – they don’t include any harsh chemicals, latex, lotions or fragrances, and are certified by world-leading organisations to be safe on sensitive skin. Our sensitive wipes are pH balanced, dermatologically certified to be safe on sensitive skin and are made with a 99% natural formula.*

Our sensitive wipes are certified:

Dermatest Guaranteed

Certified by PETA as cruelty free and vegan

Made with natural cleansers, conditioners and moisturisers to nourish skin, our sensitive wipes are ultra gentle on delicate skin.

*Approximately 0.2% is a touch of gentle preservative to stop any bad stuff growing!

What can I use your sensitive wipes for?

Tackle any rascal mess with our sensitive wipes. Made with a 99% natural formula* and durable plant-based cloth, you can use them during diaper change, to wipe sticky fingers, to clean all those little (and not so little!) rascal messes, and everything in between.

Dermatologically certified to be gentle on sensitive skin, it’s safe to use them on any part of your baby’s skin.

*Approximately 0.2% is a touch of gentle preservative to stop any bad stuff growing!

How big are your wipes?

Our sensitive wipes measure 17cm x 19cm.

Can I flush your wipes?

We do not recommend flushing our sensitive wipes. Please dispose of them in the bin.

What is the EWG rating on your wipes?

The Environmental Working Group (EWG) is a non-profit organization aimed at protecting the health of humans and the environment. Their ingredient score system measures the safety of personal care and cosmetic products, helping to protect you and your family from harsh chemicals.

Our sensitive wipes have an average EWG rating of 1.20 and a total score of 12. Read our formula ingredient list here.

“Kassensturz” test result May 2022

At Rascal + Friends our products are designed for real life use by parents and we are very proud of the results our diapers have received in the field testing. Our diapers are built to handle the realities of everyday wear by crawling and wriggling babies, while also being feather soft and gentle on sensitive skin. We are delighted with the very good result in the “Kassensturz” practical test. While we are disappointed with the unsatisfactory lab test result, we do not believe that this fairly reflects the experience that real parents have when using our diapers.

We use high-quality materials for the inner layers of our diaper which sit against a baby’s skin, including a thicker and softer top layer that provides gentle absorption and keeps skin fresh and dry for up to 12 hours. To increase the performance of our diaper in laboratory testing, we would need to compromise on the softness of the top layer and also our diaper’s ability to keep skin dry over a longer period of time (such as overnight). This would not benefit the families who use our products.

In addition to our positive field test result, we also receive very positive feedback from Swiss families & experts. Our diapers are currently rated 4.9/5* by Swiss parents on Galaxus.ch and we have over 15,000 5-star ratings worldwide.

Organic reviews

Are your diapers chlorine free?

At Rascal + Friends, we are committed to using quality materials and our diapers are made with ECF (Elemental Chlorine Free) pulp. ECF pulp is completely safe for use in diapers and on sensitive skin. To be a suitable diaper material, ECF pulp undergoes a very safe bleaching process with chlorine dioxide, please note chlorine is not ‘added’ to the diaper at any stage. Chlorine Dioxide is a compound that is completely different to chlorine and is quickly converted to harmless salts and water.

Additionally, the ECF process has more environmental advantages than TCF and is recognized as the “best available technology” by the US EPA. You can find more information about this here.

I have noticed small crystals and gel in the diaper. What are these and are they harmful?

The crystals and gel found in your baby’s diaper are super absorbent polymers (SAPs). SAPs are safe and non-toxic materials used to absorb urine and feces in diapers.

When SAPs absorb liquid, they swell and form gel beads. These beads help keep the diaper dry and comfortable for your baby, while also preventing the growth of bacteria that can cause diaper rash.

While you may occasionally see small gel beads on the diaper or on your baby, rest assured that they are non-toxic, non-irritating, and non-sensitizing. SAPs are extensively tested and researched, and are commonly used in products that come into contact with skin or food.

Are your diapers more absorbent than other diaper brands?

We recommend putting them to the test to find out! Our premium diapers are made with unique 3D Core Technology meaning the diaper can absorb up to 15x its weight in liquid! Our diapers are also made with a number of innovative absorbency features and offer up to 12 hours of leak protection to keep your baby dry and comfortable, day + night.

Get advanced absorbency with Rascal + Friends, and learn more about our unique 3D Core Technology here.

How does the diaper absorb 15x its weight in liquid?

The design of our unique 3D Core increases the absorbency area of the diaper, creating more space for liquid to be absorbed. This unique design paired with the premium absorbency materials we use gives our diaper a high liquid absorbency capacity – at least 15x the weight of the weight of the diaper! Perfect for keeping your little human comfy and dry, day + night.

Learn more about our premium diapers, made with unique 3D Core Technology here.

Why do I need 12 hour leak protection? I will change my baby’s diaper more frequently than that.

Our premium diapers are designed to offer up to 12 hour leak protection. You might change their diaper more frequently than this, but you can rest assured that your baby won’t leak through the night, in long car rides, or soak through their diaper. Get advanced absorption with Rascal + Friends premium diapers, made with unique 3D Core Technology.

Is your unique 3D Core Technology diaper a different product?

No, our premium diapers have always been made with a 3D Core and our 3D Core Technology diaper is the same product you know and love! We have just updated this phrase to capture the unique design of our diaper core and explain how our premium diapers can absorb up to 15x their weight in liquid. You can learn more about our premium diapers, made with unique 3D Core Technology here.

What does the 3D Core do?

Rascal + Friends have taken advantage of a new innovation. Our 3D Core is a unique design that can absorb 15x its weight in liquid. It’s wrapped in a premium blend of materials for advanced absorption, trapping moisture within the diaper core so it feels dry on your baby’s skin and helps prevent leaks and skin irritation. Learn more about our unique 3D Core Technology.

Our absorbency channels don’t feature in newborn diapers. This is because of the small volume of liquid produced by younger babies.

What makes Rascal + Friends premium diapers unique?

Rascal + Friends premium diapers was founded after a mum of four boys set out to create a diaper that ticked all the boxes. After testing hundreds of designs, we landed on a diaper that performs exceptionally and is made with unique 3D Core Technology for advanced absorption. Our diapers are also free from nasties (no lotions, latex or fragrance) and deliciously soft on skin.

We’d love for you to put our diapers to the test! Find the right diaper size for your baby.

What’s the difference between your nappy and nappy pants?

Our premium nappy and nappy pants have similar features, but were designed to suit the particular needs of little humans.

For example, our premium nappies are made with a high back waistband and strong grip tabs for a comfy and snug fit. Perfect for your wriggly rascal, who’s not up and running around yet.
On the other hand, our premium nappy pants are made with a stretchy waistband, easy-tear sides and resealable tab to make change-time easier. Perfect for your energetic toddler or when starting to potty train.

Read more about our seriously good nappy features here, and nappy pants here.

Do your wipes contain any nasties?

No nasties, just love! Like all Rascal + Friends products, our sensitive wipes are made with none of the bad stuff and are dermatologically certified by Dermatest for skin friendliness. They do not contain any alcohol, phenoxyethanol, perfume, phthalates, parabens, SLS or lanolin. Read more about our formula ingredients here.

What certifications do your sensitive wipes have?

We’re proudly certified by Dermatest for skin friendliness and are certified vegan and cruelty free by PETA.

Are Rascal + Friends products sustainable?

Happy rascals and a happy planet is top of mind at Rascal + Friends. That’s why our premium baby products use sustainably sourced materials, such as wood fluff pulp, super aborbent material (SAP) and nonwoven fabrics. Our packaging can also be recycled with soft plastics.

Launching our premium eco nappy in 2020 was a huge step in our eco journey. Our premium eco nappy is made with over 57% plant-based materials, seriously good features and compostable packaging. We’re working towards a better future and are committed to providing you more environmentally friendly options. This is just the start of our eco journey!

If you have any suggestions to help us become more sustainable, we’d love to hear from you! Please Contact Us here.

I can’t find any stock of Rascal + Friends diapers, where can I get some?

Unfortunately, we don’t have information on product availability in specific stores. We continue to work closely with our retailers to keep the shelves well stocked with R+F so you never have to go without.

If you have further questions about stock levels, please reach out to our Customer Love team.

How does the Try us Love us guarantee work?

We know it’s nerve-wracking trying a new diaper brand.

So if you don’t love your first pack of Rascal + Friends premium diapers, we’ll happily send you a new size or issue you a full refund within 30 days of purchase.

Find more information here.

Why has my baby’s diaper started to leak at night?

As parents, we know how annoying overnight diaper leaks can be (and that’s before you add in the extra washing!).

There are a number of factors that might be causing your baby’s diaper to leak at night, including the many movements your baby makes, the nature of your baby’s bowel and bladder habits, and the fit of the diaper your baby is wearing. The weight range on each of our packs is a guide only, and often moving to the next size up will help prevent overnight leaks.

That said, we know every baby is different, so we recommend reaching out to our Customer Love team to get their expert advice on the perfect Rascal + Friends fit and how to prevent those sneaky leaks.

Where can I buy Rascal + Friends products?

Find Rascal + Friends online at RedMart by Lazada. We’re proudly available in 21 countries worldwide (with more to come!). Find R+F around the world here.

Where are Rascal + Friends products made?

Designed and developed in New Zealand, Rascal + Friends was the brainchild of a Mom who dreamt of a diaper that ticked all the boxes. To bring you the very best R+F quality you know and love, we source premium raw materials from around the world and assemble our products in China. We do this so Rascal + Friends is affordable, accessible and can take advantage of technological growth and innovations.

Is your packaging recyclable?

Yes! Our polybags can be recycled with soft plastics, and our cartons can be recycled with cardboard.

Do you have sample packs?

We don’t currently have individually packaged samples, but try our convenience packs instead. Depending on size, they come with between 10-24 diapers – the perfect amount to test the diaper in a number of situations.

Our Try us Love us guarantee means that you can shop worry-free. If you purchase your first pack of Rascal + Friends premium diapers and don’t fall in love, we’ll happily provide an exchange or full refund.

Still have questions? Get in touch with our Customer Love team. We’re always here to help!

How do I return my Rascal + Friends products?

If you’re returning product due to change of mind, you’ll need to contact the retailer you purchased from.

For any faults or product issues, please get in touch with our Customer Love team.

If you’re following up about our Try us Love us guarantee, find more information here and follow the steps outlined.

Are your products cruelty free?

Yes! All Rascal + Friends products are proudly certified Vegan and Cruelty Free by PETA. We stand firmly against testing on animals and are proud to offer cruelty free products. We do not use materials from suppliers that test on animals.

Will you be bringing out other products and sizes?

We love hearing your feedback! So if there’s any new Rascal + Friends products or sizes you’d like to see from us, please get in touch

What makes Rascal + Friends diapers different?

We spent years developing what we believe is the best diaper in town. After testing hundreds of designs, we finally landed on the unique Rascal + Friends fit.

Certified by world-leading organizations, our premium diapers are made with seriously good features, feather soft materials and no nasties. They’re safe on sensitive skin, perform exceptionally and are loved by thousands of parents around the world who made the switch to Rascal + Friends.

Learn more about our range of seriously good products.

What does ‘no nasties’ mean?

It’s our simple way of saying that our products are made with none of the bad stuff – they don’t include any harsh chemicals, latex or fragrances.

Instead, we use feather soft materials, water-based inks and are dermatologically certified to be safe and ultra gentle on sensitive skin.

We’re serious, you won’t find any nasty ingredients hidden in our products. No nasties, just love!

Do you have boys and girls diapers?

Rascal + Friends premium diapers and diaper pants are a unisex design. Made with seriously good features to offer up to 12 hour leak protection, catch sneaky leaks and blowouts, and provide maximum comfort for boys and girls.

What are Rascal + Friends premium diapers made from?

We source premium materials from around the world. Our premium diapers and diaper pants are predominantly made of fluff pulp, super absorbent material (SAP), polypropylene non-woven fabrics, polyethylene film, together with some fastening and elastic materials. All materials undergo a stringent product safety assessment and are manufactured under strict guidelines.

What certifications do Rascal + Friends have?

We are proudly:

BioChecked Non Glyphosate Certified

Dermatest Guaranteed

OEKO-TEX Standard 100 Certified

Certified by PETA as cruelty free and vegan

What sizes are Rascal + Friends diapers available in?

Our premium diapers range from sizes NB-L and our diaper pants are available from sizes M-XXL.
Find the right fit for your rascal with our Size Guide, or use our handy Diaper Calculator to estimate how many diapers you might need.

What diaper size is right for my baby?

Use our size guide and diaper size calculator to find the right size for your baby, and an estimate of how many diapers they’ll use per day.

How should a Rascal + Friends diaper fit?

Our diapers may fit a little bit different from other leading brands you’ve used before – that’s all part of our unique Rascal + Friends design! Here are some tips to fitting our diaper:

Our high back waistband is designed to sit a little higher on your little one’s back. This provides extra protection against sneaky leaks and blowouts.

Our strong grip tabs are designed to sit comfortably at the hips, rather than the closer to the belly button.

Our soft leg cuffs should be untucked when the diaper is fitted. This helps prevent any sneaky leaks escaping.

Unsure if you’ve got the right fit? Check out our online size guide, or contact our Customer Love team. We’re always here to help!

Are Rascal + Friends diapers suitable for overnight use?

Absolutely! Made with unique 3D Core Technology, our premium diapers are made to last overnight, keep blowouts contained and can absorb 15x their weight in liquid.* Engineered with innovative absorbency features, such as our liquid dispersion layer, dual tissue-wrapped core, double leak guards and breathable outer-layer, we’ve got you covered for up to 12 hour leak protection, day + night.

Say goodbye to leaking diapers, soiled outfits and changing your baby’s sheets every morning. Get advanced absorption with Rascal + Friends.

*Based on diaper weight and total absorbing capacity.

How do I know when to change my baby’s diaper?

Our premium diapers have a wetness indicator (on the centre line of the diaper) that changes colour from yellow to blue when the diaper is full and should be changed.

Do your diapers have a wetness indicator?

Yes! We now have wetness indicators across all sizes of our premium diapers, which will turn from yellow to blue when the diaper is ready to be changed.

What does 3D Core Technology mean?

3D Core Technology is how we describe our unique diaper core design. For you, using our premium diapers made with 3D Core Technology means saying goodbye to leaking diapers, soiled outfits and changing your baby’s sheets every morning. Get advanced absorption with Rascal + Friends!

Learn more about our innovative diaper absorbency features.

Do your diapers contain Glyphosate?

Rascal + Friends premium diapers and diaper pants do not contain Glyphosate. In fact, our diaper was the first in the world to have the BioChecked Non Glyphosate certification.

Why has my baby’s diaper started to leak?

Every baby is different, so there are various reasons why leaks may occur. The weight range of our diapers and diaper pants are a guide only, and often moving to the next size up will stop leakage issues. Other factors that can cause leaks can include the many movements your baby makes everyday, the nature of your baby’s bowel and bladder habits and the way in which the diaper is fits your little one.

We know how annoying sneaky leaks can be, so if you’re still having issues, reach out to our friendly Customer Love team. We’re always here to help!

Why does my baby’s diaper smell when full?

We don’t use any nasty chemical fragrance or lotions to mask the urine smell.

Our diapers do have a breathable backsheet to draw moisture away from your baby’s skin to keep them dry.

When should I move from diapers to diaper pants?

There’s no right or wrong time to move from our traditional diapers to our diaper pants. In fact, some parents choose our diaper pants for their pull-up style, stretchy waistband and easy-tear sides.

While our premium diaper pants are great for potty training, they’re also a great alternative for little humans who won’t lay still during change-time. Made with similar features but a slightly different size range, learn more about our range of seriously good products here, and find the right size for your rascal.

What is the blue tab on the back of your diaper pants?

The blue tab on the back of our diaper pants is a handy resealable tab for when you dispose of the diaper. Simply remove the diaper, roll it up, unstick the blue tab and wrap it around the diaper to seal. It makes for quick and easy changes on-the-go!

What side is the front of the diaper?

The Rascal + Friends logo indicates the front side of our diapers and diaper pants. It should sit face-up when you’re changing. 

How do I remove diaper pants?

Our diaper pants have easy-tear sides so you can simply pull apart the side seam, remove, roll and reseal the diaper pant before disposal.

Are your products safe on sensitive skin?

All Rascal + Friends products are made with no nasties, just love. It’s our simple way of saying that our products are made with none of the bad stuff – they don’t include any harsh chemicals, latex, lotions or fragrances, and are certified by world-leading organisations to be safe on sensitive skin. We are proudly:

BioChecked Non Glyphosate Certified

Dermatest Guaranteed

OKEO-TEX Standard 100 Certified

Certified by PETA as cruelty free and vegan

We use feather soft materials, water-based inks and are dermatologically certified to be safe and ultra gentle on sensitive skin. We’re serious, you won’t find any nasty ingredients hidden in our products!

What type of ink do you use?

We use water-based inks to print on our premium diapers. Water-based inks are safer for your little one and the planet than traditional oil-based inks. Meaning our signature R+F design doesn’t just look better, it is better!

Are your diapers dermatologically tested?

Yes! Rascal + Friends premium diapers, diaper pants are proudly certified by Dermatest

Lead by Dr. Voss laboratories in Germany, Dermatest is an independent dermatological testing program dedicated to the research and evaluation of allergens and skin reactions.

The Dermatest seal certifies that our products are free from contact skin allergens and reactors.

What are Rascal + Friends sensitive wipes made from?

Our sensitive wipes are made of 50% plant-based and 50% polyester materials to make them thick, durable and soft. Made with a 99% natural formula* and extracts of chamomile, aloe and pomegranate to hydrate and soothe skin.

Our formula ingredients include: Aqua (water), Glycerin, Sodium Citrate, Punica Granatum Fruit (Pomegranate) Extract, Citric Acid, Aloe Barbadensis Leaf Juice, Polyglyceryl-4 Caprate, Chamomilla (Chamomile) Recutita Flower Extract, Gluconolactone & Sodium Benzoate. Read more about our ingredient functions here.

*Approximately 0.2% is a touch of gentle preservative to stop any bad stuff growing!

Are your wipes safe on sensitive skin?

All Rascal + Friends products are made with no nasties, just love. It’s our simple way of saying that our products are made with none of the bad stuff – they don’t include any harsh chemicals, latex, lotions or fragrances, and are certified by world-leading organisations to be safe on sensitive skin. Our sensitive wipes are pH balanced, dermatologically certified to be safe on sensitive skin and are made with a 99% natural formula.*

Our sensitive wipes are certified:

Dermatest Guaranteed

Certified by PETA as cruelty free and vegan

Made with natural cleansers, conditioners and moisturisers to nourish skin, our sensitive wipes are ultra gentle on delicate skin.

*Approximately 0.2% is a touch of gentle preservative to stop any bad stuff growing!

What can I use your sensitive wipes for?

Tackle any rascal mess with our sensitive wipes. Made with a 99% natural formula* and durable plant-based cloth, you can use them during diaper change, to wipe sticky fingers, to clean all those little (and not so little!) rascal messes, and everything in between.

Dermatologically certified to be gentle on sensitive skin, it’s safe to use them on any part of your baby’s skin.

*Approximately 0.2% is a touch of gentle preservative to stop any bad stuff growing!

How big are your wipes?

Our sensitive wipes measure 17cm x 19cm.

Can I flush your wipes?

We do not recommend flushing our sensitive wipes. Please dispose of them in the bin.

What is the EWG rating on your wipes?

The Environmental Working Group (EWG) is a non-profit organization aimed at protecting the health of humans and the environment. Their ingredient score system measures the safety of personal care and cosmetic products, helping to protect you and your family from harsh chemicals.

Our sensitive wipes have an average EWG rating of 1.20 and a total score of 12. Read our formula ingredient list here.

Have another question? Contact the team here.

Size Guide

Not sure what size to choose? Find the best fit for your rascal

View our Size Guide

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